RESCUE & CARE

We rescue and care for animals in need

HEAL & PROTECT

We provide medical care and protection

NURTURE & REHABILITATE

We nurture and rehabilitate with love

EDUCATE & INSPIRE

We educate and inspire compassion

Vaatsalaya Kutir

Refund & Cancellation Policy

Information about donations, cancellations and refund requests.

Last Updated: August 2026
01

General Policy

Vaatsalaya Kutir appreciates every contribution made in support of animal welfare and rescue activities.

Donations are generally voluntary contributions made to support our charitable and animal welfare activities.

Please review the donation amount and payment details carefully before completing a donation.

02

Donations

Donations may be used to support activities such as animal rescue, feeding, shelter, medical treatment, rehabilitation and other welfare initiatives carried out by Vaatsalaya Kutir.

Once a donation has been successfully completed, it may not be automatically eligible for cancellation or refund.

03

Cancellation of Donation

If you have accidentally initiated a donation or believe that a transaction was made in error, please contact us as soon as possible.

Cancellation requests will be reviewed individually. A request does not automatically guarantee cancellation or refund.

Important: Please contact us as soon as possible if you believe a donation was made incorrectly.
04

Refund Requests

A donor may contact Vaatsalaya Kutir to request a review of a donation transaction in situations such as:

  • An accidental duplicate payment.
  • An incorrect transaction amount.
  • A payment made due to a technical or transaction error.
  • Another genuine transaction issue that requires review.

Refund requests should include sufficient transaction information to help us identify the payment.

05

Failed Transactions

Sometimes a payment may appear to have failed even though the amount has been debited from the donor's bank account.

In such cases, please allow reasonable processing time for the banking or payment service to complete the transaction or automatically reverse the amount.

If the amount remains debited and the transaction is not resolved, please contact us with the relevant transaction details.

06

Duplicate Payments

If you believe that the same donation has been charged more than once, please contact us with the transaction details.

After verification, eligible duplicate transactions may be considered for refund.

07

Refund Processing

Where a refund is approved, the refund will normally be processed using the applicable payment method or channel, subject to the policies and processing timelines of the relevant bank or payment service provider.

The actual time taken for the amount to appear in the donor's account may vary depending on the payment provider and banking system.

08

Foreign Donations

As of now, Vaatsalaya Kutir is not accepting foreign donations through this website.

Foreign Donations – Coming Soon

As of now, we are not accepting foreign donations, so no payment option should be available for foreign donors.

09

Contact Us

For donation cancellation, refund requests or transaction-related questions, please contact us with the relevant payment details.